BILLING

Refund Policy

Effective date: 03 August 2026

This Policy applies to paid OsteoMaster access purchased after an approved email application.

14-day initial-purchase window

You may request a full refund within 14 calendar days of your first paid access purchase, provided the request relates to that initial purchase. To request a refund, email osteomaster.luo@gmail.com from the account email address and include your payment or invoice reference if available.

Expiry and renewal

Paid access ends on the expiry date confirmed for the account. Access does not renew automatically. Renewal payments and new access periods are arranged only after you contact us and receive updated payment instructions.

How refunds are handled

Approved refunds are issued to the original payment method where possible. Refund timing depends on the payment method and financial institution.

Statutory rights

This Policy does not limit rights that cannot be waived under applicable consumer-protection law. If local law gives you more favorable rights, those rights apply.